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General information 1.
What are Kullassepa Residence apartments?Kullassepa Residence is 8 apartments, situated in the same building in the heart of Old Town of Tallinn. Our apartments are an alternative to a hotel, cost-effective and private. Comparing to hotel you have more space and privacy. 2. What sort of facilities do we offer? All our apartments have their own living space, bedroom, kitchen, bathroom. All apartments are supplied with fresh linen and towels included in price. Kitchens are equipped with a range of utensils, crockery, cutlery and appliances. 3. How often is room service provided, and how often is the linen changed? All apartments will be cleaned and supplied with fresh linen and towels once a week. In case you wish the cleaning more often, please inform us at least 1 working day in advance. 4. How do I reserve an apartment? To reserve an apartment you can fill out booking form on our website, send us an e-mail or just call us. Once we have received your booking request we will send you confirmation letter within 48 hours. Depending on the period of booking, we may require 30% prepayment as reservation guaranty. 5. How and where can I collect my keys? You can collect keys at our office at Kullassepa 11 (all apartments are situated in the same building). Since we do not have a 24 h front desk service, we will appreciate if You inform us about the time of You arrival in advance. 6. What if I loose the key? Hopefully it won’t happen because you are fully responsible for it. If you loose the key you should cover the costs of a new key and in case it’s necessary for security reasons also the cost of changing the lock. 7. Is the price shown per person? All apartments are priced per apartment. Prices vary according to the length of stay and number of persons. 8. Is breakfast provided? Unfortunately we don’t serve breakfast in our apartments. We suggest taking the breakfast at our partner restaurant XX Sajand next to our apartment building. Breakfast cost - 6 eur/person. 9. Check in/out times? Regular check in time is 14:00 and check out time is 11:00. It is possible to check in/out earlier/later but it should be negotiated in advance. 10. How do I pay, and when do I pay? We accept payment in cash, by credit cards like Visa, Mastercard/Eurocard or bank transfer in Euros (EUR). Prepayment (if required) of 30% can be made by bank transfer, by credit card or in cash (in case you can come to our office to settle it). By bank transfers, the prepayment should reach our account net of all bank charges. Of credit cards, we accept Visa, EuroCard/MasterCard. The total cost will be charged on your arrival. 11. How can I extend my stay? Please contact our reservations team to check availability. If the apartment is available on the dates that you wish to extend, this is easy to arrange. If your apartment is unavailable, we will do our best to offer you an alternative. When You make Your booking and there is a possibility your stay will be extended, please let us know so when could consider it when we take further bookings. 12. Is there a telephone in the apartment? We have telephones in all apartments except for Apartment #6. You can call free of charge to local fixed lines. If you need to call to mobiles or outside of Estonia, we suggest buying a prepaid phone-card, which you can find easily in most of the shops or kiosks on the street. 13. Is there Internet connection in the apartment? There is Wireless Internet connection in all Kullassepa Residence apartments. It is possible to arrange hi-speed LAN Internet connection in apartments #1 and #8, but it should be negotiated in advance. 14. How many people can sleep in one apartment? The number of people permitted to occupy each apartment is limited to the number of beds and sofa-beds. In some apartments extra sleeping facilities can be arranged but it should be negotiated in advance Additional services Room service: The prices of additional cleaning are: Cleaning & change of bed-linen and towels - 20€ Change of bed-linen & towels - 15 € Pick up: Transfer charge from listed locations up to 4 persons - 10€ Parking a car in Tallinn: Our apartments are situated in Old town residential parking area. You can access it by car but only for a short time to unload luggage. After that You should move Your car to a different parking location. We recommend our customers a secure parking service on Kaarli street 4A - just 500 meters from our apartments. Special price for Kullassepa Residence customers – 6.40 Eur/24h. Here is the map of the paid parking area in case if You prefer to park in different location: Tallinn parking area - Old town - paid parking only. Prices 4,6 Eur/h. Many streets are not accessible by vehicles, including Raekoja Square, Viru Street, part of Harju and Vene Street. - City centre - paid parking Monday-Friday 07:00-19:00 and Saturday 08:00-15:00. Sundays free all day. Prices 1.04 - 2.3 Eur/h. - Other areas - free parking in places where it’s allowed. |
Kullassepa Residence, Kullassepa
11, 10146 Tallinn, Estonia, Tel: +372 623 2055, +372 53 444 464, E-mail: kullassepa@residence.ee